Cancellation Policy

Cancellation Policy

This policy applies to orders placed on SCALVIRO.

Store Name: SCALVIRO
Website: https://pyfg3b-rq.myshopify.com
Legal Owner / Parent Company: UnicornKart LLC
Business Location: United States
Registered Business Address: 30 N Gould St Ste 4000, Sheridan, WY 82801, United States
Operational Market: India
India Operations: Unicornkart
Customer Support: contact-us@scalviro.shop

Cancellation Before Dispatch

Contact contact-us@scalviro.shop as soon as possible. Orders can usually be cancelled only before they are shipped or handed to the courier. Include your order number, full name and registered contact details.

Cancellation After Dispatch

Once dispatched, cancellation may not be possible. If eligible, you may request support after delivery under our Refund & Return Policy.

Cancellation by SCALVIRO

We may cancel an order if stock becomes unavailable, payment verification fails, a COD order cannot be verified, the address is incomplete or unserviceable, fraud risk is detected, or a pricing or inventory error occurs.

Prepaid Refunds

Approved pre-dispatch cancellation refunds are normally processed within 5 to 10 business days. Posting time depends on the payment provider.

Failed or Refused Delivery

If delivery fails because the customer is unavailable, refuses the parcel or provided incorrect information, reasonable shipping, handling or return-to-origin charges may be deducted from prepaid orders where applicable.

How to Request Cancellation

Email contact-us@scalviro.shop. Support hours are Monday to Saturday, 10:00 AM to 6:00 PM IST. Typical response time is 24 to 48 business hours.